Delete your account and data

Delete in the Yovra app (recommended)

1. Sign in to the Yovra app with the account you want to remove.
2. Open Settings (from your profile or the main menu).
3. Tap Delete Account and confirm when prompted.
4. Deletion starts immediately. You will be signed out and your profile and linked health data are removed from our active systems.

Request deletion by email

1. If you cannot use the app, email us from the address linked to your Yovra account.
2. Send your request to privacy@yovra.health (or support@yovra.health if you need help signing in).
3. Use the subject line: Account deletion request.
4. Include the email and phone number on your account so we can verify you.
5. We will confirm by email when deletion is complete, usually within 30 days and often sooner.

What we delete

When your account is deleted, we remove your profile and associated data from our production systems, including health records you stored in Yovra, medications and reminders, vitals and logs, chat history with Clara, appointment and sharing settings tied to your account, and family profiles you created under your guardian account (unless another adult account retains custody per our terms).

What we may keep

We may retain limited information where the law requires it (for example tax or payment records processed by our payment partners), anonymised analytics that cannot identify you, or data needed to resolve an open dispute or security investigation. See our Privacy Policy for retention details and your NDPR rights.